Privacy Policy

Table of Contents

1. Introduction

We are dedicated to safeguarding your personal information and honoring your privacy. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, make reservations, or engage with our services both online and on-site.

2. Information We Collect

We may gather the following types of information:

Personal Details

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (securely processed via trusted third-party providers)
  • Government-issued identification (for age and identity verification when required)

Booking and Usage Information

  • Reservation records
  • Preferences and special requests
  • Usage of on-site amenities (such as spa treatments, dining, and casino activities)

Technical Data

  • IP address
  • Device and browser details
  • Cookies and tracking technologies
  • Website interaction metrics (e.g., pages visited, clicks)

3. How We Use Your Information

Your information is used to:

  • Manage and process bookings
  • Verify identity and age requirements
  • Facilitate secure payment transactions
  • Customize your experience
  • Send confirmations and updates
  • Provide customer support
  • Enhance our website and services
  • Fulfill legal and regulatory duties

4. Sharing Your Information

We do not sell your personal data.

We may share your information with:

  • Trusted partners (such as payment processors and customer service platforms)
  • Legal or governmental authorities when mandated by law
  • Marketing partners, but only with your explicit consent

5. Cookies and Tracking Technologies

Cookies help us improve your experience, analyze site usage, and deliver personalized content. You can control cookie preferences via your browser settings.

6. Data Security

We use industry-standard safeguards to protect your information against unauthorized access, misuse, or loss. Payment data is encrypted and handled securely.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Request deletion of your data
  • Withdraw consent for specific processing
  • Restrict or object to data processing

To exercise these rights, please contact us using the details below.

8. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined here or as required by law.

9. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect information from minors and will promptly delete any such data if discovered.

10. Changes to This Policy

We may revise this Privacy Policy occasionally. Updates will be posted on this page with the revision date. We recommend reviewing this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please get in touch with us.